Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Crown Slots Casino. Please read them carefully before creating an account, depositing funds or playing any games.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Crown Slots Casino website, related services, games, promotions and account features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

In this article

Crown Slots Casino may publish additional rules, instructions or conditions for particular games, promotions, payment methods or services. Those additional rules form part of these Terms & Conditions when they are made available to you. If a specific rule conflicts with a general term, the specific rule will apply to the relevant game, promotion or service.

You are responsible for reading the current version of these terms before using the website. Crown Slots Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security measures, payment arrangements or the introduction of new features. The updated version will apply from the date it is published, unless a different effective date is stated.

You must use the website only for lawful purposes and in accordance with these terms. You must not use the website in a way that could damage, interrupt, overburden or compromise its operation, security or availability. You must also comply with any laws and regulations that apply to you in the place where you access the website.

Eligibility and location

You must be at least 18 years old to use Crown Slots Casino. You must not access or use the website if you are under the legal gambling age, acting for another person, or prohibited from gambling under applicable law. Crown Slots Casino may request information or documents to verify your age, identity, location and eligibility before allowing you to use certain services.

Online gambling may not be lawful or available in every location. You are responsible for checking whether you are permitted to access and use the website from your location. Crown Slots Casino does not invite you to use the website where doing so would breach local law. The website may restrict access to users in particular locations and may use technical or other measures to enforce those restrictions.

2. Accounts, identity and security

Some Crown Slots Casino services may require you to create a personal account. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information reasonably required for account administration, identity checks, fraud prevention or legal compliance.

You must maintain the accuracy of your account information and promptly update it if anything changes. You must not create an account using a false identity, another person’s details or information that you are not authorised to use. You must not create or operate more than one account unless Crown Slots Casino has expressly authorised this in writing.

Your account is personal to you. You must keep your username, password, access codes and other security information confidential. You must not allow another person to use your account, place wagers on your behalf or access your balance. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect your login information.

You must notify Crown Slots Casino through the available support or account channels as soon as possible if you believe your account has been accessed without permission, your security information has been lost, or any account activity appears incorrect. Crown Slots Casino may suspend access while it investigates suspected unauthorised use, fraud or a security concern.

Verification and account review

Crown Slots Casino may carry out checks at any stage of the customer relationship. These checks may relate to age, identity, payment ownership, source of funds, location, responsible gambling or compliance with applicable requirements. You agree to provide information and documents that are reasonably requested for these purposes.

Information provided for verification must be genuine, readable and consistent with your account details. If you do not provide requested information within a reasonable period, or if information cannot be verified, Crown Slots Casino may limit, suspend or close your account. Any action will be taken subject to applicable law and any rights that cannot legally be excluded.

Prohibited conduct

Using the website while under the legal gambling age or while located somewhere that does not permit the relevant activity.
Using another person’s account, payment method or identity information without proper authorisation.
Attempting to bypass location, age, identity, security or responsible gambling controls.
Using software, devices, scripts or techniques intended to interfere with games, results, account systems or website operation.
Taking part in fraud, money laundering, collusion, abusive play or any other unlawful or dishonest activity.
Providing false, misleading, incomplete or outdated information.
Trying to obtain an unfair benefit by exploiting an error, technical issue, promotional condition or payment problem.

3. Games, deposits, withdrawals and promotions

Games and other gambling services are provided subject to the rules displayed for the relevant service. Before playing, you should review the available information about the game, including any stated features, wagering requirements, stake options, settlement rules and other conditions. Game outcomes are determined by the relevant game systems and recorded information. Subject to applicable law, the records held by Crown Slots Casino will be used to resolve questions about transactions and game activity.

You should check your stake, game selection and any other details before confirming a play or transaction. Once a game action or transaction has been accepted, it may not be possible to cancel or reverse it. If a technical error affects a game, wager, result or account balance, Crown Slots Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

Deposits and payments

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained through unlawful activity or use a payment account belonging to another person without permission. Payment methods may be subject to their own terms, processing requirements, security checks and availability conditions.

You are responsible for checking that payment information is correct before submitting a transaction. A deposit may be delayed, declined, reversed or held for review where there is a payment problem, verification issue, suspected fraud, technical error or legal requirement. Crown Slots Casino is not responsible for delays caused by a bank, payment provider, telecommunications service or other third party.

You must not use the website as a bank account, payment service or means of transferring funds to another person. Crown Slots Casino may refuse or limit transactions where required for security, compliance, responsible gambling or operational reasons. Any applicable fees, processing conditions or transaction limits will be shown where relevant.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when the request is made. Crown Slots Casino may return funds using an appropriate payment method and may request information needed to confirm that the payment is being made to the correct person.

You should review your account balance and transaction history regularly and report any apparent error promptly. A displayed balance may be adjusted where a transaction has been reversed, a payment has failed, a technical error has occurred, or an amount has been credited incorrectly. Crown Slots Casino may recover an amount that was paid or credited in error, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to the specific terms shown with the relevant offer. Those terms may include eligibility requirements, a promotional period, wagering or play conditions, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the full offer terms before accepting or using a promotion.

Unless the offer terms state otherwise, promotions are intended for one eligible person and one account. Crown Slots Casino may withdraw, amend or refuse a promotion where an account is not eligible, the offer has been misused, an error has occurred, or the offer cannot be provided as described. Promotional terms do not override any mandatory consumer rights or applicable gambling requirements.

4. Responsible gambling, privacy and communications

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. You should only gamble with money you can afford to lose and should set personal limits on the time and money you spend. Never gamble when upset, under the influence of alcohol or drugs, or when gambling may affect essential living expenses.

Crown Slots Casino may provide tools and information to help you manage your gambling. Depending on the service available, these may include deposit limits, activity reminders, time-outs, account restrictions, self-exclusion and access to support information. You are responsible for using the available tools and for providing accurate information if you ask for assistance.

If you believe gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling support service or qualified professional. You may also request that your account access be restricted or closed. A self-exclusion or account closure request may affect access to services and cannot generally be reversed before the relevant restriction period ends.

Privacy and personal information

Crown Slots Casino may collect, use, store and disclose personal information for purposes connected with providing the website and services. These purposes may include account administration, identity verification, payment processing, customer support, security, fraud prevention, responsible gambling, legal compliance, service improvement and communicating with you.

Personal information will be handled in accordance with the applicable privacy requirements and the Crown Slots Casino Privacy Policy, where provided. You should read the Privacy Policy to understand how information is collected and managed, including information about cookies, analytics, third-party service providers and your available privacy choices.

Electronic communications

You agree that Crown Slots Casino may contact you electronically about your account, transactions, security, verification, service changes, responsible gambling matters and other information necessary to operate the website. Marketing communications will be handled in accordance with applicable requirements and any available preferences or unsubscribe options.

5. Suspension, liability and legal information

Suspension and closure

Crown Slots Casino may suspend, restrict or close an account where it reasonably considers that this is necessary for security, verification, responsible gambling, legal compliance, fraud prevention, technical reasons or enforcement of these terms. An account may also be closed at the customer’s request, subject to any required checks and outstanding transactions.

If an account is suspended or closed, you must not attempt to create or use another account to avoid the restriction. Crown Slots Casino may review account activity and transactions before deciding how to deal with any remaining balance. Where funds are held, any return of funds will be handled in accordance with applicable law, payment rules and the outcome of relevant checks.

Website availability and liability

Crown Slots Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, internet problems, cyber incidents, supplier issues or events outside reasonable control. You should not rely on the website being available at all times.

To the extent permitted by law, Crown Slots Casino is not responsible for loss caused by your failure to protect account information, your use of an unsupported device or connection, the actions of a third-party provider, or circumstances outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation.

You are responsible for the devices, software, internet connection and telecommunications services you use to access the website. You should take reasonable steps to protect your device from malware, unauthorised access and other security risks. Crown Slots Casino does not guarantee that the website will be free from every error, interruption or harmful component, although reasonable security measures may be used.

Complaints and questions

If you have a question, notice an account issue or wish to make a complaint, use the customer support or account contact options made available on the Crown Slots Casino website. Provide enough information for the matter to be identified, such as the relevant account activity, transaction details and the nature of your concern. Do not send passwords or unnecessary sensitive information.

Applicable law

These terms are intended to operate consistently with the laws and mandatory consumer protections that apply to your use of the website. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

These Terms & Conditions, together with any applicable game rules, promotion terms, privacy information and other policies displayed on the website, describe the basis on which Crown Slots Casino provides its services. Please retain a copy for your records and check the website regularly for updates.